Privacy Policy

L&E Store ("we", "the Store", "Controller") is responsible for processing your personal data in connection with your use of https://landestore.com and related e-commerce services.

• Trading name: L&E Store
• Website: https://landestore.com
• Email: info@landestore.com
• Phone: 0555990702
• Country: الإمارات العربية المتحدة

We may collect the following types of personal data:

• Identity & contact: name, email, phone, delivery address.
• Account data: username, password (hashed), registration date, preferences.
• Order data: products, amounts, order status, purchase history.
• Payment data: we do not store full card numbers; payments are processed by certified providers.
• Social login data: when using Facebook, Google, or Apple, we may receive user ID, name, email (if granted), and public profile picture per granted permissions.
• Technical data: IP address, browser, device, OS, access logs, cookies.
• Communications: content of messages sent via email, contact forms, or chat.

• Directly from you when registering, placing orders, or contacting us.
• From social login providers (Facebook Login, Google Sign-In, Sign in with Apple) with your consent.
• Automatically via cookies and similar technologies when browsing the site.
• From logistics and payment partners to fulfil your orders.

We use your data to:

• Create and manage your account and authenticate you.
• Process orders, payments, shipping, and delivery.
• Provide customer service and respond to enquiries and complaints.
• Send order-related notifications (confirmation, shipping, delivery).
• Improve user experience, site security, and fraud prevention.
• Comply with legal and regulatory obligations in the UAE.
• Send marketing communications with your explicit consent (opt-out anytime).

We process your data based on one or more of the following under UAE data protection law:

• Consent: registration, social account linking, marketing opt-in.
• Contract performance: to complete purchases and provide requested services.
• Legal obligation: tax, accounting, or requests from competent authorities.
• Legitimate interests: site security, fraud prevention, and service improvement without overriding your rights.

We do not sell your personal data. We may share it with:

• Payment providers for secure payment processing.
• Shipping and delivery companies to deliver your orders.
• Infrastructure providers for hosting, email, and analytics.
• Login platforms: Facebook/Meta, Google, Apple — per their policies and your permissions.
• Official authorities when required by UAE law or court order.

We require service providers to protect your data under applicable standards.

Your data may be processed or stored outside the UAE via cloud or global platform providers (e.g. Meta, Google). We implement appropriate safeguards consistent with UAE data protection law, including contractual measures where applicable.

• Account data: while your account is active and for a reasonable period after closure.
• Orders and invoices: per UAE accounting and tax requirements (typically 5–7 years).
• Security logs: as needed to protect the site and investigate incidents.
• Marketing data: until you withdraw consent.

We delete or anonymise data when no longer needed unless retention is legally required.

Under UAE Federal Decree-Law No. (45) of 2021, you may have the right to:

• Access a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Erasure when retention is no longer necessary.
• Restrict processing where provided by law.
• Withdraw consent at any time for consent-based processing.
• Object to direct marketing.
• Data portability where technically and legally applicable.

To exercise your rights, visit our Contact page or email info@landestore.com. We will respond within 30 business days.

If you signed in via Facebook, you may request deletion of data linked to our app:

1. Email info@landestore.com with subject "Data Deletion Request".
2. Include your name, Facebook-linked email, and phone if available.
3. We will verify your identity and delete or anonymise data within 30 business days.
4. Limited data may be retained where required by law (e.g. invoice records).

You may also remove the app from Facebook: Settings → Apps and Websites.

We use cookies to maintain login sessions and cart, remember preferences (e.g. language), and analyse site usage. You can control cookies in your browser settings; disabling them may affect some site functions.

We apply appropriate technical and organisational measures including HTTPS/SSL, password hashing, access controls, security monitoring, and backups. No internet transmission is 100% secure, but we take reasonable steps to protect your data.

Our services are intended for persons aged 18+. We do not knowingly collect data from minors without parental consent. If we learn we have collected a child's data without consent, we will delete it promptly.

We may update this Policy from time to time. The updated version will be posted on this page with the "Last updated" date. Continued use after updates constitutes acceptance where permitted by law.

For privacy enquiries or to exercise your rights:

• Email: info@landestore.com
• Phone: 0555990702
• Contact page: https://www.landestore.com/contact

If unsatisfied with our response, you may lodge a complaint with the UAE Data Office under applicable procedures.